We ensure the safety and security of your shipment through a combination of advanced tracking systems, secure packaging, and comprehensive insurance coverage. Each package is meticulously tracked from the moment it leaves our facility until it reaches its final destination, allowing us to monitor its progress in real-time. Our packaging protocols are designed to protect items from damage during transit. Additionally, we offer insurance options to cover any unforeseen circumstances, providing you with peace of mind throughout the shipping process.

In the unfortunate event that your shipment is lost or damaged, we have a comprehensive process in place to address the issue promptly. First, we initiate an investigation to determine the cause and location of the lost or damaged shipment. We then work closely with you to resolve the matter, which may include providing a replacement or issuing a full refund, depending on the circumstances and the terms of our insurance coverage. Our dedicated customer service team will keep you informed throughout the process and ensure that your concerns are addressed to your satisfaction.

Yes, you can request additional insurance for your shipment directly through our logistics website. During the booking process, you will have the option to select additional insurance coverage to protect your shipment against potential loss or damage. This ensures that your goods are adequately covered beyond the standard insurance included with our services. If you need further assistance or have specific requirements, our customer service team is available to help guide you through the process.